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Customer Journey

We understand that this could be the single biggest purchase you make in your lifetime, which is why we make it our priority to ensure your experience is smooth, professional, and enjoyable.

Your Journey with Wilson Homes

Reservation

The start of your journey begins with reserving your plot. Given the bespoke tailoring service we provide, to reserve one of our plots and begin the personalisation journey that follows we require a 2-3% deposit. Please visit the FAQs page for more specific details.

Personalisation

Begin designing your dream home to include Kitchen, Bathroom, Tiling, Electrical layouts, Internal doors, and skirting boards.

Upgrades

As part of our bespoke services we can offer you a vast range of upgrades such as but not limited to, feature lighting, staircase options, loft boarding, intruder alarms, CCTV packages, in house entertainment systems and tailored landscaping options.

Site Visit

If you would like to visit your new home during construction, we will do our best to make this possible, we understand it’s an exciting time! All site visits must be pre-arranged to ensure your safety on site. The health and safety of our visitors is paramount for us which is why you must always be accompanied on site.

Handover

The eagerly awaited day is here! We will ensure your home is completed to the highest of standards and ready for you to move in.

Aftercare

At Wilson Homes you satisfaction is of upmost importance to us. We pride ourselves on giving excellent and prompt after sales service. 

We offer a standard 10-year I-C-W structural warranty covering you against any structural defects.